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- Each of our products are shipped with USPS unless otherwise specified. Each of these shipments will come with a tracking number
- We typically take 1-2 business days to process your order and create your item before shipping it
- Once the order has been marked as delivered, Simple & Sentimental is no longer responsible for the package. We are not responsible for lost or stolen packages. Please contact USPS with any questions or to file a claim on lost or stolen packages.
REFUNDS, EXCHANGES, AND CANCELLATIONS
- Simple & Sentimental does not accept returns or exchanges due to the nature of our products. Each product is made to order and customized.
- Cancellations are not guaranteed, but if you contact us as soon as possible and we have not starting making your order, we can potentially cancel and refund the order
- We love custom orders! Feel free to email us with your project idea. Please keep in mind that we do not make any products with quotes that include profanity